Frequently Asked Questions
Everything you need to know about our fragrance, lifestyle products, and policies.
Are DedCool products vegan and cruelty-free?
Yes, all DedCool products are 100% vegan and cruelty-free. We never test on animals and ensure our ingredients are ethically sourced and plant-based.
What makes DedCool fragrances 'clean'?
Our fragrances are formulated without parabens, phthalates, or carcinogens. We prioritize non-toxic ingredients and use a sustainable blend of fragrance oils and botanical extracts.
How long does shipping take?
Standard domestic orders typically ship within 2-4 business days. Once shipped, delivery usually takes 5-7 business days depending on your location.
Can I return or exchange my fragrance?
We offer a 30-day return policy for unused and unopened products. To ensure you love your scent before committing, we recommend starting with our Sample Pack.
Do you ship internationally?
Currently, we ship to select international countries. Shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Shop Pay installments for flexible payments.